1.) Account Setup We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.
2.) Content All services provided by us may only be used for lawful purposes. We reserve the right to terminate sites that contain material that we judge to be offensive or illegal, this includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.
3.) Zero Tolerance Spam and Bulk Mail Policy We take a zero tolerance stance against sending of unsolicited e-mail. We take a zero tolerance stance against sending of bulk emailing. We take a zero tolerance stance against sending of bulk mail & spam. "Safe lists" and "double optin" will be treated as spam. Simply following the CAN-SPAM guild lines does not mean that you are in compliance with our spam & bulk mail policies. Any sending of BULK MAIL will be considered a violation of our BULK MAIL and SPAM EMAIL policy.
Any user who sends out spam will have their account terminated without notice and without refund. Sending spam using our servers cause our other customers to have their sites Blacklisted, so we take it very seriously. Outgoing email is limited to 250 messages per hour, per account. Users can not check mail more often than 60 times per hour.
Sending Mass/Bulk Emails
Rate Limit Except Hosts
Systems that send spam, either through configuration errors or by purpose will be blocked and their hosting cancelled without prior warning. In addition, they will be billed for any cleanup that results from their sending of spam at the standard rates.
Customers whose clients mark emails from them as SPAM
We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of MagicAngelHosting.com or our hosting service. All rights reserved. Some Anti-spam services require us to pay a fee to be removed from their spam list. We will pass those fees along to the spammers who caused them.
4.) Payment Information You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify us of your desire to cancel any or all services received, those services will be billed on a recurring basis. Clients who fail to pay on the due date for hosting will be suspended without warning. Our client manger can be used for payments and invoices are normally mailed 30 days in advance of payment.
We reserve the right to change the monthly payment amount and any other charges owed by the customer at anytime. Customers who have questions about their bill should contact us immediately.
Customer who initiate chargebacks or whose bank initiates a chargeback against us, will have their accounts terminated immediately. We can not continue a business relationship with any customer that initiates a chargeback.
5.) Backups and Data Loss Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers. You should use the Backup option provided for you on your cPanel. Additional backup service are provided to those customers who wish to purchase them as a line item.
Backup services can be purchased if this is required. Please contact us by email about backing up your system for you.
6.) Cancellation and Refunds We reserve the right to cancel the account at any time.
Customers may cancel at any time in the first 30 days. We give you an unconditional 30 day money back guarantee on managed shared hosting, provided your are not cancelled for cause. Refund requests after 30 days will NOT be honored.
7a.) Resource Usage
Resource usage is controlled automatically by Cloud Linux.
Certain types of processes are not allowed:
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include("http://yourdomain.com/include.php") use include("include.php")
8.) Bandwidth Usage You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
9.) Money back Guarantee Customers may cancel at any time in the first 30 days. We give you an unconditional 30 day money back guarantee on managed shared hosting. Domain registration charges are not refundable.
Accounts suspended for violation of the TOS will not be refunded.
10.) Price Change We reserve the right to change prices listed on our site, and the right to increase/decrease the amount of resources given to plans at any time. Customers will be subject to the new prices level at the time of their next payment.
11.) Indemnification Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from our server.
12.) Disclaimer We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
13.) Disclosure to law enforcement
14.) Reseller: Client Responsibility
15.) Fees for Support
16.) Website Update
Last Update: Sept 8, 2016
For your reference, our Terms and Conditions are located at: http://magicangelhosting.com/tos,op